Customer Success Representative (Digital Engagement)

Barcelona, Spain

Hungry, Honest, Humble, with Heart!

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Digital Engagement Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for Small to Medium sized (SME) Customers in the Europe. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

Customer Success at Nutanix

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals​.

• Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.

• Work with Account teams and internal resources to negotiate and address customer objections as they arise. ​

• Report customer feedback and advocate customer needs in the Nutanix ecosystem.

What You Will Bring

• 1 to 3 years of experience in software sales and customer adoption, retention, renewals

• Bachelor's degree or equivalent

• Experience and successful track record with renewal and recurring revenue model

• Fluent in English and at least one other European language.

• Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred

• Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.

• Strong analytical and organizational skills

• Strong customer relationship development skills; passionate about customer success

• Solid sales instinct with excellent presentation and negotiation skills

• Creative problem solving under pressure when working through customer issues.

• Exceptional verbal and written communication, prioritization, and time management skills

• Self-motivated but also a team player

• High energy, drive, and sense of responsibility

About the Team

Meet the hiring manager and DE CSR Manager for Germany & Austria, Najia Kilper ( https://www.linkedin.com/in/najiakilper/ )

· Najia joined Nutanix in 2022, the biggest reason she joined was our unique culture. Nutanix is a value-driven company that genuinely cares for its employees and supports them to be the best they can be.

· She started her career as an intern at PTC, and worked at Autodesk and EIMS in inside sales within Technology. Has led large teams across EMEA on multiple technology projects.

· In these roles, she has a proven track record of developing early career talent and developing them into senior sales professionals/team managers. 50% of the people she’s managed have gone on to be team managers and senior account managers.

· Najia is looking to hire someone who is hungry to go the extra mile and wants to become an expert in selling cloud solutions. You will need to be hungry to learn and able to take feedback.

· Outside of work Najia’s passions are traveling and music, this includes backpacking in South America and attending multiple festivals.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.